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What You Agree To When You Use pkokapk

These terms set out the rules that apply to your account on pkokapk — how it is opened, how funds move through bKash, Nagad or Rocket, and what we both agree to.

Account registration rulesbKash, Nagad, Rocket deposit conditionsWithdrawal and wallet verificationAccount suspension policyEligibility by region and local law
pkokapk What You Agree To When You Use pkokapk
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget inside your account for questions about specific clauses, account status or wallet conditions. Our team reads every message.

Email Support

Send a written query to our support address for anything that needs a documented response — account decisions, term clarifications or dispute notices.

Account Help Centre

Your account dashboard includes a Help section where common term queries are answered with the exact clause reference, so you can find the answer without waiting.

HOW WE OPERATE

Our Commitments Under These Terms

Wallet Verification

When you request a withdrawal to bKash, Nagad or Rocket, we verify that the wallet number matches the one used at deposit. This step protects your funds and our shared obligation to prevent misuse.

Account Security

Your account is protected by OTP verification at login. We do not share your account details with third parties outside of what these terms and applicable law permit.

Term Change Notice

Any revision to these terms is posted on this page with the effective date clearly marked. We do not apply changed conditions retroactively to transactions already completed.

Dispute Path

If you believe we have applied these terms incorrectly to your account, contact support in writing. We will review the account record and respond with the relevant clause and our decision.

Common Questions About These Terms

Eligibility and the scope of your account depend on local law and the eligible regions we serve. These terms set out our rules; local law runs alongside them and may impose additional conditions.

We post every revision here with the date it takes effect. Continued use of your account after that date constitutes acceptance. We do not send individual notices for every update, so checking this page periodically is your responsibility.

If your account is suspended under these terms, any unplayed balance is reviewed. Where a refund is owed, it is returned to the originating bKash, Nagad or Rocket number used for the deposit, subject to verification.

Contact our support team in writing via email or the in-account Help section. State the clause you believe was misapplied and attach any relevant transaction reference. We aim to respond with a documented decision.

Yes. Account registration requires you to confirm you meet the eligibility criteria set out at sign-up, including age and residency. We may request identity verification at any point as permitted under these terms.

Yes. Any promotional condition attached to your account — including wagering requirements or wallet restrictions — forms part of these terms at the time the promotion is accepted. Specific conditions are shown before you opt in.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.