Reference

Our Terms, Your Rights, and How We Operate

The legal terms on this page govern your account, your use of pkokapk, and how we handle your data — access and eligibility depend entirely on your local law and the regions we can serve.

Account eligibility by regionbKash, Nagad, Rocket payment conditionsData handling and retention policyContact path for legal requests
pkokapk Our Terms, Your Rights, and How We Operate
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute relating to our terms, our support team handles these through dedicated channels. Raise your legal query clearly — include your account reference and the specific policy section you are asking about — so we can respond accurately and without unnecessary back-and-forth.

Live Chat Reach the support team directly through the live chat window in your account. Useful for urgent account or payment queries tied to our terms.
Email Support Send detailed legal queries, data requests or formal complaints by email. Include your account ID and the relevant policy clause for a faster response.
Account Help Centre The help centre inside your account lists policy documents and handles wallet-related disputes involving bKash, Nagad, or Rocket transactions.
HOW WE HANDLE DATA

Account Security, Data and Your Choices

Your account data stays within the systems we use to operate the platform. We do not sell it. Retention periods follow applicable law for the regions we serve, and you can request access to the data we hold on your account at any time through the support channels above.

Data Retention

We keep account and transaction records for the period required by applicable law in eligible regions. You can request a copy or ask what we hold at any time.

Cookie Policy

Cookies on pkokapk are used for session management and account security. You can adjust cookie preferences through your browser settings at any point.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact us immediately so we can lock and review the account.

Right to Request Changes

You have the right to correct inaccurate account data or request deletion where law permits. Submit these requests through email or live chat with your account ID.

Common Legal Questions About Your Account

These are the questions we get most often about our terms, account rights and data practices. If yours is not here, our support team can help directly.

Access and eligibility depend on your local law and the region you are in. We do not determine that for you — check what your local law permits before opening an account.

We retain transaction and account records for the period required by applicable law. After that window closes, records are deleted unless a legal obligation requires us to keep them longer.

Yes. Send a data access request by email or through live chat, include your account ID, and we will respond with the information we hold within a reasonable time.

Yes. Any deposit or withdrawal through bKash, Nagad, or Rocket is subject to our payment terms as well as the individual wallet provider's own conditions — whichever is stricter applies.

We notify you through your registered account contact when terms are updated. Continuing to use the platform after an update means you accept the revised terms.

Email us with your account ID, the relevant policy section and a clear description of your complaint. We aim to acknowledge every formal complaint and follow a documented review process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.